A better layer after analytics

UX friction analysis that ends with a fix

UX friction analysis is more than finding a drop-off. It is the work of proving a repeated struggle, explaining why it happens, and giving a product team a decision it can act on.

01

Start with repeated visitor behaviour

A single replay can be interesting without being important. Dibzzy looks for a pattern across real sessions: the same field, control, journey step, or hesitation showing up often enough to deserve attention.

  • Connect the analytics or capture data you already use where possible.
  • Group related errors, retries, pauses, and abandonments around the same experience.
  • Keep the affected-session count and confidence visible instead of hiding uncertainty.

02

Explain the friction in product language

Teams do not need another dashboard label. They need to know what a visitor was trying to do, what blocked them, and why the evidence points to that explanation. AI helps write the explanation after the evidence threshold is cleared.

  • Separate what the sessions show from what the diagnosis infers.
  • Connect a usability problem to the goal or flow it affects.
  • Make low-confidence findings visibly different from strong patterns.

03

Move from finding to finished decision

The output of analysis should not be another replay for someone else to interpret. An approved Dibzzy issue includes a proposed design, a before-and-after mockup, and an implementation-ready ticket so the team can decide what happens next.

  • Review one issue with its evidence, cause, and likely cost in one place.
  • Approve, dismiss, or defer without losing the reasoning behind the decision.
  • Give design and engineering a shared starting point instead of a vague observation.

04

Use analysis to prioritize, not to promise outcomes

Friction analysis can show where an experience is breaking down; it cannot guarantee that one change will lift conversion. Dibzzy keeps estimates illustrative and leaves the final product decision with your team.

  • Prioritize by affected behaviour and business context.
  • Treat proposed designs as hypotheses to validate, not automatic truth.
  • Measure the shipped change in your normal product analytics stack.

Straight answers

Questions worth asking.

Is UX friction analysis the same as session replay review?

No. Session replay lets a person inspect what happened in individual visits. UX friction analysis looks for repeated patterns and turns the pattern into an explanation and an actionable next step.

What counts as UX friction?

Friction can be an unclear form field, repeated validation failure, confusing navigation, hesitation at a key step, or another repeated behaviour that makes an intended task harder. The useful question is whether the pattern is real and worth fixing.

Can Dibzzy replace our product analytics?

Dibzzy is designed to work after the data is collected. It adds evidence review and decision-making to your stack rather than claiming to replace every analytics or experimentation tool.